Cool Spring Center
COOL SPRING CENTER
​Celebrating 22 years
helping people achieve more.
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Cool Spring Center

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LEADERSHIP :
Achieving Accountability
in the Workplace

1.  Leadership behavior creates the culture or climate that employees experience at work every day. 
2.  Employee attitudes are affected by their perception of the culture or how they feel about coming to work. 
3.  Talented employees won't stay in what they perceive to be a negative culture. 
4.  Talented prospective employees won't choose to join an organization unless it has a reputation of being a great place to work. 
5.  Improving workforce performance is not possible without talented employees.

How employees feel about coming to work—their attitude—is primarily influenced by the workplace climate or culture. Many managers don't understand that it is their own behavior that creates the climate their team members experience. And climate, or culture, has a direct impact on business results.

There is no question about the importance of effective leadership, but with so much being invested in leadership training, 
why have we not seen the appropriate change in behavior and culture? There are two primary reasons . . . Read More
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​2020 required a new plan for Leadership Charlotte. With a 12-year history partnering with Cool Spring Center, they called on us to design  Leadership Charlotte 42 Virtual Orientation—A huge success!

  • I was surprised at how well everyone adapted to the virtual setting, and I appreciate that Charles and John were prepared to teach others how to use the technology.
  • I think Cool Spring Center did an impressive job. It's difficult to conduct this type of session via Zoom, but I appreciated how the team used the resources available (Mural & Zoom breakout rooms) to conduct the sessions. I was fully engaged the entire time.
  • Lots of opportunities for interaction even though the meeting was virtual. Great job!
  • Great! I was impressed with how interactive the sessions were given the virtual environment!
  • Charles and John did great handling technology and providing compelling content.
  • Charles and John were experts with DiSC and Zoom. They kept the group on track and were experts through and through.
  • I was impressed that Charles and John handled the virtual setting so well. They were very capable of helping others through it as well. It was evident they were prepared.
  • Charles and John did an excellent job…they kept the presentation moving as well as fun and engaging.
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Cool Spring Center... 
celebrating 22 years
helping people achieve more.



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Freedom Schools' students and staff team spent a dynamic day at Cool Spring Center understanding each other in more depth to improve effectiveness and productivity through Everything DiSC Workplace profiles...fun and learning had by all. Davidson students serve as servant leader interns for Freedom Schools.

Everything DiSC Workplace is classroom training that uses online pre-work, engaging facilitation with contemporary video, and extensive online follow-up to create a personalized learning experience. Participants understand and appreciate the styles of the people they work with. The result is more effective and productive working relationships.



Office hours by appointment, just call if you have questions or need more information, questions are free: : 704-872-7761. 
© 2023
​ Cool Spring Center /  
399 W. Page Hager Road  /  Cleveland, NC 27013